About Us | ComSure

About ComSure

Comsure is broadband cover. It's installed in your house with hardware that we supply and that we monitor so we know when your broadband is down – and when it is, we leap into action and keep it all going - all of it. ComSure cover even includes non-payment to your service provider.

We run our service via an app and through an online portal (you'll need to register, but it's simple to do). Our ComSure hardware is sent to you by post and should you need it we can offer you help installing it with one of our local IT Gurus (and our Gurus have promised not to leave the premises until you say that they can go). To get a Guru, you'll need to go through our email ticketing system, and once we've received your email ticket, we'll deal with it on the same working day. All of our service support team are UK-based so there are no time-zone challenges or other issues, minimising frustrations for both you and us.

If you need to speak to someone on the phone – remember that? – then you can do that too. Our call centres are all U.K. based and we also have a live chat system that runs via your PC or your Mac.

FAQs.

Yes! Its broadband cover

We'd panic!

We need the internet to run our lives!

Security, medical, finance, it all needs wifi and that's why we need to keep it going!

Comsure doesn't leave it to chance - we guarantee it'll stay up!

You'll be pleased to know that it is not.

No need to be at all - we've got you.

Yes you can. Its us!

Basically anything! Our servers will probably know before you do, too.

Nope! Our service is so smooth, that you won't notice a thing.

From the usual places! That's the Play Store and the App Store.

That's no problem either. You can do it online instead.

Again, we've got you! One of our local IT Gurus will pop over and help you set it all up.

You can get one via our email ticketing system. Our support team are UK based too.

Yes you can! We have a chat system that you can access through your PC or Mac. All of our call centres are UK based too.

There's a monthly payment plan, plus an initial cost to get us going. If you want to discontinue your service, simply return the equipment and you'll be back to normal.